Privacy policy

Dr. Bio Health Privacy Policy

Introduction

This Privacy Policy outlines how Dr. Bio Health ("we" or "us") collects, uses, and shares your personal information when you visit our website (the "Site") or make purchases through it.

Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights under applicable data protection laws, please contact us:  

  • Email: drbiohealth.uk@gmail.com

What Information We Collect

We collect two main categories of information:

  • Device Information: This data is collected automatically when you access the Site. It helps us load the Site correctly for you and analyze usage patterns for optimization. It may include:
    • Web browser version
    • IP address
    • Time zone
    • Cookie details
    • Viewed pages or products
    • Search terms
    • Interaction with the Site

This information is collected through cookies, log files, web beacons, tags, or pixels and shared with our processor, Shopify, for legitimate business purposes.

  • Order Information: To fulfill your orders and provide customer service, we collect the following details directly from you:
    • Name
    • Billing address
    • Shipping address
    • Payment information (including credit card details, masked for security)
    • Email address
    • Phone number (optional)

We share this information with Shopify to fulfill your orders and comply with relevant regulations.

  • Customer Support Information: We may collect information to enhance customer support, including order history and communication records. This information is obtained directly from you and through Shopify.

Children's Privacy

Our Site is not intended for individuals under 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately for deletion.  

Sharing Your Information

We share your Personal Information with trusted service providers like Shopify to fulfill our contractual obligations and deliver our services. We may also share information to comply with applicable laws and regulations.

Behavioural Advertising

We may use your personal information for targeted advertising or marketing communications that we believe may interest you. However, you will always have the option to opt-out of such communications.

How We Use Your Information

We use your personal information to provide and improve our services, including:

  • Processing orders and fulfilling your requests
  • Communicating with you regarding orders and customer service
  • Offering new products and services (with your consent)
  • Analyzing user behavior to improve the Site and user experience

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined above, unless you request erasure. You can request the deletion of your personal information by contacting us at drbiohealth.uk@gmail.com.  

Automated Decision-Making

We do not engage in fully automated decision-making processes that significantly impact you. However, Shopify may utilize limited automated decision-making to prevent fraud.

Your Rights

If you reside in the European Economic Area (EEA) or California, you have certain rights regarding your personal information, including the right to:

  • Access and request a copy of your personal information
  • Request the portability of your personal information
  • Request the correction or update of your personal information
  • Request the deletion of your personal information (subject to certain limitations)

You can exercise these rights by contacting us at the email address provided above.

 

Cookies

We use cookies to optimize your browsing experience and provide services. For more information about cookies and how to manage them, please refer to Shopify's cookie policy available on their website.

Do Not Track

We do not currently modify our data collection and usage practices based on "Do Not Track" signals from your browser.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the revised Privacy Policy on the Site.  

Complaints

If you have a complaint about our data practices, please contact us at the email address above. If you are unsatisfied with our response, you may also contact your local data protection authority.

Last Updated: October 21, 2024